At That Desi Girl, we create slow-fashion pieces made with love using Indian textiles and playful prints. Since each piece is carefully crafted through a pre-order system, we have specific return and refund guidelines to ensure a smooth shopping experience.

Returns & Exchanges
• We do not accept returns or exchanges as each piece is made-to-order to minimize waste.
• However, if you receive wrong size from our side, damaged or defective item from our side, you can request a replacement.
• To be eligible for a replacement, please email us at thatdesigirl@gmail.com within 48 hours of receiving the product. Kindly attach clear pictures of the issue.
• The item must be unused, unwashed, and with all tags intact to qualify for a replacement.

Refunds
• Refunds are only issued if we are unable to fulfill your order due to unforeseen circumstances.
• If your replacement request is approved and we cannot provide a suitable exchange, we may offer a refund.
• Refunds will be processed within 7-10 business days through the original payment method.

Cancellation Policy
• Once an order is placed, it cannot be canceled, modified, or refunded. Please review your order carefully before confirming your purchase.

Lost or Wrong Orders
• If your parcel is marked ‘Delivered’ but not received, contact us within 24 hours so we can escalate the issue with our shipping partner.
• If you receive a wrong or defective item, send us clear pictures within 24 hours of delivery. If approved, we will offer a replacement (only if all tags are intact).

Size & Fit Assistance
• Since we do not offer exchanges for sizing issues, please refer to our detailed size guide before placing an order.
• If you need assistance in selecting the right size, feel free to reach out before making a purchase.

Steps for Size Customization
• You can DM us for size customization requests.
• We offer size customization and minor length adjustments.
• The style of the product cannot be changed.
We appreciate your support for slow fashion and sustainable choices!